The rental car is inspected by us at Hertz upon return. An inspection takes place, and we document any new damages. If there are damages to the rental car, the case is automatically forwarded to Hertz's damage department, which assesses the situation. If you have been in an accident or damage has occurred to the car, please contact us directly through the form here on the page.
As the renter, you are responsible for the vehicle during the rental period. If damage occurs, you are obligated to report it to Hertz and you must take measures to limit the damage as much as possible. If the damage does not result in a breakdown, you should report it to the rental station or through our reporting form. In the event of theft, vandalism, or damage caused by an unknown motor vehicle while parked, you should also report the incident to the police.
If the damage causes a breakdown that prevents continued driving, you should first contact the respective brand's assistance service for help with towing the vehicle. If you need a replacement rental car or require assistance for further travel, please contact Hertz Road Assistance at +46(0)8-767 84 10.
If you rent the car as a consumer, a special agreement regarding liability for damages applies, where you are not responsible for damages that did not occur due to your fault. For consumer renters, the new agreement implies a presumption of liability. You must demonstrate that the damage did not occur due to your negligence. A complete damage report should be submitted immediately, but no later than 2 weeks after the date of damage or upon return, and you should be able to provide:
• When and where the damage occurred or was discovered.
• Submit a filed police report for theft, vandalism, or parking damage.
• If possible, take photos of the damage where it was discovered, as well as surrounding images showing the vehicle's parked position.
• Contact information for any potential witnesses should be provided with the damage report.
By submitting the details above, we can better assess the situation. This does not mean the case is automatically closed, but it gives us better conditions to have a productive dialogue with you as a customer. Remember that you are responsible for trying to limit the extent of the damage as much as possible. If you are unsure about the necessary actions to take, please contact the rental station or fill out our reporting form.
The rental car is inspected by Hertz staff within twelve hours (not applicable if the station is closed due to weekends or public holidays or if the car is not returned to any of our offices) after return. An inspection is then carried out, and any new damages are documented by the staff. If there are damages to the rental car, the case is automatically forwarded to the rental office or to Hertz claims department. They will make an assessment whether the case should be pursued further. If that is the case, you as a customer will receive a damage letter via email. If you have questions about a damage or want to discuss a case, you can contact our department handling damages at phone +46 (0)771 211 -212.
Occasional stone chips on the body, minor repairable paint scuffs/polishable scratches. Note that these damages are recorded by Hertz but are not printed out in the damage report. Learn more about guidelines for wear and damages here.
See which costs apply when damage has occurred or a service appointment has been missed.